Frequently Asked Questions
How accurate is the face shape analysis?
Our AI-powered analyzer uses advanced machine learning with 468 facial landmark detection to provide 99% accuracy in face shape classification. The analysis is performed entirely in your browser for privacy.
Is my photo data secure?
Yes! All analysis is performed locally in your browser using TensorFlow.js. Your photos are never uploaded to our servers, ensuring complete privacy and security of your personal data.
Can I use this on my mobile device?
Absolutely! Our analyzer is fully optimized for mobile devices. You can use your phone's camera or upload photos directly from your mobile browser for instant analysis.
What makes a good photo for analysis?
For best results, use a front-facing photo with good lighting, minimal makeup, and hair pulled back. Ensure your entire face is visible and you're looking directly at the camera.
Do you provide styling recommendations?
Yes! After determining your face shape, we provide personalized hairstyle and makeup recommendations. Our comprehensive guides cover styling tips for all six face shape categories.
Is the service free to use?
Yes, our Face Shape Analyzer is completely free to use. We also provide free access to all our face shape guides, styling tips, and beauty resources.
Technical Support
Common Issues & Solutions
Camera not working?
Make sure to allow camera permissions in your browser. Try refreshing the page and granting access when prompted.
Analysis not loading?
Ensure you have a stable internet connection. The AI model needs to download initially (about 2-3MB).
Inaccurate results?
Try using a clearer photo with better lighting. Remove glasses and ensure your hair doesn't obscure your face shape.
Browser Compatibility
For best performance, we recommend using the latest version of Chrome or Firefox with hardware acceleration enabled.
Need Additional Help?
Can't find the answer you're looking for? Our support team is here to help!
Contact Our Support Team
Email Support
support [at] myhairmail [dot] com
Response time: Within 24 hours
When contacting support, please include:
- • Your browser type and version
- • Description of the issue
- • Steps you've already tried
- • Screenshots if applicable
Additional Resources
Face Shape Guides
Comprehensive guides for all six face shapes with styling tips and recommendations.
View Guides →